At RRIZ Mart, your satisfaction is our top priority. If you're not fully happy with your purchase, we're here to help.
𧴠Returns Eligibility
Due to the nature of skincare and personal care products, we only accept returns if:
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You received the wrong product
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The product was damaged during delivery
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The item is expired or defective upon arrival
Important:
We do not accept returns or exchanges for opened, used, or unsealed products for hygiene reasons.
π Return Request Timeline
You must request a return within 3 days of receiving your order.
After 3 days, we may not be able to process your request.
π How to Request a Return
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Email us at [email protected] or WhatsApp us at +8801XXXXXXXXX
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Include your Order ID, photo of the item, and reason for return
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Our team will verify and guide you through the return process
πΈ Refunds
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Refunds are processed once we receive and inspect the returned item
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Refunds are issued via the original payment method
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If you paid via Cash on Delivery, we will issue a mobile wallet/bank transfer refund
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Refunds may take up to 7 business days
π Return Shipping
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If the error is from our side (wrong/damaged product), we will cover the return shipping cost
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Otherwise, customers are responsible for return shipping
π¦ Non-Returnable Items
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Opened or used products
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Items purchased during sales or promotions (unless damaged)
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Personal hygiene products like razors, masks, etc.
If you have any concerns about your order, we encourage you to contact us directly. Weβre always here to help and ensure a smooth and honest experience.
Thank you for choosing RRIZ Mart β your trusted beauty care partner.
